Discover how we can put your business on the fast track.
AI-supported solutions optimize every step - from product development to customer service. Increase efficiency, reduce costs and tap into new business potential. With intelligent data analysis, process automation and predictive planning, you always stay one step ahead of the competition. Discover how GenAI takes your entire value chain to a new level and makes your company fit for the future.
Industry
ecommerce
Theme
knowledge management
Use case
RAG / Chat Bot
Goals
Provide advisory on AI and digitalization for the B2C e-commerce value chain, including a mid-term roadmap for AI integration aligned with aicx.digital maturity. Focus on data and process optimization and cleansing for leveraging AI effectively.
Success factors
- CEO and managing directs directly involved for fast decision making and directional agility
- Complete understanding of the entire value chain and business goals for comprehensive action plan
- Flexibility to change with the fast-developing applied AI landscape and market
Results
We implemented AI assistants with state-of-the-art model integration security and developed interactive knowledge bases and knowledge management architecture. Sustainable AI-powered tools were integrated into creative and marketing processes, and AI chatbots supported customer service agents within the transactional support infrastructure. Additionally, AI enhanced marketing roles such as creative generation, copywriting, and social media, with a company-wide rollout of all tools and applications.
Introduction of GenAI and tooling to improve the complete value chain
GenAI revolutionizes your value chain: increase efficiency, reduce costs, unlock potential. Fit for the future with AI!
Employees' trust in AI
Employee adoption rate
ROI through cost savings (project+tool)